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What Does bad Customer Service do to a Good Business?

What can bad cases of CS do to your business? Can it knock your customers’ belief in your brand? Or is it something you...

Social Media Changing Business?

Much of our customer service (CS) takes place across social media these days and, to keep up with this influx of customers, all the...

Why Does Customer Service and Customer Abuse Have to go Hand...

Recent studies have shown a strikingly large number of customer service workers experience either verbal or physical abuse by customers during their job. It’s...